Ok need advise/help please..
Won $1900 or so on stars tuesday night and logged off before 12 and hit the hay. went to log in again last night and acc was frozen, so i checked e,mail to find acc was hacked.
$1936 was withdrawn via netteller and then there was a load of heads up games played etc.
contacted support last night around 8pm and after several e,mails to several different departments i finally got a reply 15 hours later.
They have said my laptop was accessed from a foreign computer and my password was compromised and whoever accessed my acc knew my password , narrows it down to myself, some hacker or stars staff member.My password is on remember me so i just click and im in.
I presume the 2k is cleared from my acc but they wont tell me what amount. They have said they are unable to recover funds which i find crazy if netteller takes 72 hours to clear.
I am not getting any reply from them which is driving me nuts they have just fobbed it off and wont answer any questions...
how did this happen ?
how much was taken ?
why did then send cash so fast ?
So my question to IPB is what can i do about this ? ?
Won $1900 or so on stars tuesday night and logged off before 12 and hit the hay. went to log in again last night and acc was frozen, so i checked e,mail to find acc was hacked.
$1936 was withdrawn via netteller and then there was a load of heads up games played etc.
contacted support last night around 8pm and after several e,mails to several different departments i finally got a reply 15 hours later.
They have said my laptop was accessed from a foreign computer and my password was compromised and whoever accessed my acc knew my password , narrows it down to myself, some hacker or stars staff member.My password is on remember me so i just click and im in.
I presume the 2k is cleared from my acc but they wont tell me what amount. They have said they are unable to recover funds which i find crazy if netteller takes 72 hours to clear.
I am not getting any reply from them which is driving me nuts they have just fobbed it off and wont answer any questions...
how did this happen ?
how much was taken ?
why did then send cash so fast ?
So my question to IPB is what can i do about this ? ?
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