Just wanted a few opinions on this?
I have a lot of time for Paddy Power and do most of my punting with them in the shops. I had a bit of trouble with them the other night that leads to me not wanting to ever do a bet with them again and I want to know am I being unfair.
I was watching the Masters with some of the lads on Saturday night and someone commented that Mickleson was 9/2. I fancied a piece of that as did another guy so we gave our friend €40 to do the bet for us on his account. He obliges and straight after bet confirmation goes through he realises he miss clicked and backed Tiger at 4s. STRAIGHT AWAY he rang customer service and asked could the bet be changed. In the 30 second window between the bet made and the call absolutely nothing happened on the course and neither player hit a shot.
After much debate on the phone he was told that the bet could not be changed as it was in running and that’s just the rules full stop. My friend felt that the person on the phone was very rude and abrupt and later called back and closed his account he was so pissed off. The other guy who was involved also rang and closed his account. The two guys have used the accounts regularly for the guts of ten years and both are the types of punters that PP should love to have on their books. Both opened new Boylesports accounts yesterday and are done with PP.
Now the question is are we overreacting and in fact PP’s hands were tied or should there have been some leeway here as a courtesy to a good customer on what in essence is a meaningless €40 bet?
Opinions would be appreciated.
I have a lot of time for Paddy Power and do most of my punting with them in the shops. I had a bit of trouble with them the other night that leads to me not wanting to ever do a bet with them again and I want to know am I being unfair.
I was watching the Masters with some of the lads on Saturday night and someone commented that Mickleson was 9/2. I fancied a piece of that as did another guy so we gave our friend €40 to do the bet for us on his account. He obliges and straight after bet confirmation goes through he realises he miss clicked and backed Tiger at 4s. STRAIGHT AWAY he rang customer service and asked could the bet be changed. In the 30 second window between the bet made and the call absolutely nothing happened on the course and neither player hit a shot.
After much debate on the phone he was told that the bet could not be changed as it was in running and that’s just the rules full stop. My friend felt that the person on the phone was very rude and abrupt and later called back and closed his account he was so pissed off. The other guy who was involved also rang and closed his account. The two guys have used the accounts regularly for the guts of ten years and both are the types of punters that PP should love to have on their books. Both opened new Boylesports accounts yesterday and are done with PP.
Now the question is are we overreacting and in fact PP’s hands were tied or should there have been some leeway here as a courtesy to a good customer on what in essence is a meaningless €40 bet?
Opinions would be appreciated.
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