Self exclusion

[thegreatiam]

Anyone had any 1st hand experience with self exclusion and account closure on various gaming sites?

I'd like to know a little more about different company policies (other than what they print on their pages)

Do most sites simply block you for 6 months if you ask to close your account?

On the gambling addiction pages they say that gaming site are obliged to assist you in preventing yourself from playing, but the obligation only goes as far as a 6 month minimum, 5 year maximum opt-out.

[boba_fett3099]

I can't speak for any other sites, but a Responsible Gaming closure with Paddy Power is permanent and they will close any account you open in future and return any losses incurred on that account (as well as recovering any winnings).

[TheDrunkenOne]

You can set limits on some sites of games you play.

[thegreatiam]

You can set limits on some sites of games you play.

Yes, im more interested in the account opt-out policies. Specifically to settle a debate, I stand by the fact that gaming companies are under no real obligation to stop you gaming, they will offer assistance to help yourself stop, but once youre self exclusion finishes then they will happily take your money until you start the exclusion again.
My friend (not a punter or involved in the casino business) is underthe impression that they should point out that your gaming is problematic and go out of their way to cut you off.

SO i got to thinking what is it really like to close your account on a website, do they do it immediately and permanently or simply block you for a short time


Im not a problem gamer, im a bad gamer there is a difference ;-) I am at ease with how much i lose

[sligoboi]

Yes, im more interested in the account opt-out policies.

Im not a problem gamer, im a bad gamer there is a difference ;-) I am at ease with how much i lose

Looking at stars there now you can opt out for:

12 hr cooling off period
24 hr cooling off period
7 day time out
30 day time out
60 day time out
120 day time out
180 self exclusion

[sligoboi]

Yes, im more interested in the account opt-out policies. Specifically to settle a debate, I stand by the fact that gaming companies are under no real obligation to stop you gaming, they will offer assistance to help yourself stop, but once youre self exclusion finishes then they will happily take your money until you start the exclusion again.
My friend (not a punter or involved in the casino business) is underthe impression that they should point out that your gaming is problematic and go out of their way to cut you off.

SO i got to thinking what is it really like to close your account on a website, do they do it immediately and permanently or simply block you for a short time


Im not a problem gamer, im a bad gamer there is a difference ;-) I am at ease with how much i lose

Re: your edit the Stars self exclusion pop up states:

I voluntarily exclude myself from ALL PLAY during the period of time specified. I understand that when this period of time has ended, I can return to play or exclude myself further.

[White Knight]

Yes, im more interested in the account opt-out policies. Specifically to settle a debate, I stand by the fact that gaming companies are under no real obligation to stop you gaming, they will offer assistance to help yourself stop, but once youre self exclusion finishes then they will happily take your money until you start the exclusion again.
My friend (not a punter or involved in the casino business) is underthe impression that they should point out that your gaming is problematic and go out of their way to cut you off.

SO i got to thinking what is it really like to close your account on a website, do they do it immediately and permanently or simply block you for a short time


Im not a problem gamer, im a bad gamer there is a difference ;-) I am at ease with how much i lose

There is no specific standard all Gaming sites must follow. Some will cut you off permenantly and some will let you back in after X period.

Void bet at the moment imo.

[Donkathon]

I don't believe it's up to them to identify you as a problem gambler and try cut you off,

Not to sure as to if they provide perm bans or temp I know I don't like to play virtual casino stuff and after losing like €50-€100 one night drunk on boyles and asked for them to permanently block me from playing casino games which they replied they cannot do it permanently but what they did for me was put the casino side on self exclusion until 2099 which can't be undone so same thing

I remember reading an article about a big problem gambler who self excluded himself from williamHill and he was a big gambler and after a month or what ever he opened another account made bets losing I think around €200k-€300k and went flat broke so decided to sue WH for the loses because he was self excluded and should have been allowed to open another account to bet

He lost his case and the Judge rules againt him for costs also, he stated that no bookmaker would be held liable for someone opening another account to get around their exclusion

[bohsman]

If you email most and ask for closure till a certain date they will happily oblige, if you use the word permanent you are never getting back on with the majority. If you manage to circumvent SE it depends on company policy and the rules set down by their license.

[KevIRL]

I've self excluded on the sites I play on a few times, mostly when running bad and I find myself chasing loses, easy to do, PP will self exclude for a period but it has to be the full account - ie poker and sports

[PaddyPowerPoker]

I've self excluded on the sites I play on a few times, mostly when running bad and I find myself chasing loses, easy to do, PP will self exclude for a period but it has to be the full account - ie poker and sports

This was the case previously but you can now exclude from specific channels for specific amounts of time or permanently.

[Dice75]

I've self excluded on the sites I play on a few times, mostly when running bad and I find myself chasing loses, easy to do, PP will self exclude for a period but it has to be the full account - ie poker and sports

This was the case previously but you can now exclude from specific channels for specific amounts of time or permanently.

PLease dont go fish

[Strewelpeter]

I stand by the fact that gaming companies are under no real obligation to stop you gaming, they will offer assistance to help yourself stop, but once youre self exclusion finishes then they will happily take your money until you start the exclusion again.
My friend (not a punter or involved in the casino business) is underthe impression that they should point out that your gaming is problematic and go out of their way to cut you off.

He is probably right that they should, there is no doubt they have the information to identify many problem behaviours. But as we know from the evidence in the O'Reilly case recently, not only will they not cut you off but they will do everything in their power to keep you playing on their books.

[puremagpie]

I remember reading an article about a big problem gambler who self excluded himself from williamHill and he was a big gambler and after a month or what ever he opened another account made bets losing I think around €200k-€300k and went flat broke so decided to sue WH for the loses because he was self excluded and should have been allowed to open another account to bet

He lost his case and the Judge rules againt him for costs also, he stated that no bookmaker would be held liable for someone opening another account to get around their exclusion[/QUOTE]


***It was £2.1m stg he sued for. Now thats a problem gambler. Google Graham Calvert v William Hill. Did 2 years in jail also after that for other offences.Now thats what ya call self destruction.***

[thegreatiam]

He is probably right that they should, there is no doubt they have the information to identify many problem behaviours. But as we know from the evidence in the O'Reilly case recently, not only will they not cut you off but they will do everything in their power to keep you playing on their books.

I cannot get behind this, morally or otherwise.
I simply believe that, even if I were a problem gambler/drinker/etc It is not up to the company to recognise this and stop me spending my cash. Its my money I should be allowed to spend it how i choose, even if it is detrimental.

I cant see how people can blame casinos for their losses, or pubs for their alcoholism, or McDonalds for their weight gain. You alone are responsible for your actions.

having said that, these companies should be willing to provide access to assistance should it be requested. such as contacts for GA/gambeaware/AA/weightwatchers etc. but it should be on the customer to pursue the help they think they need

The problem with on-line, no doubt, is that each person who runs bad and wants to lash out will cry wolf and claim gambling addiction in order to accelerate or secure their account closure. when they have calmed down they will probably attempt to rejoin under a false ID. for this reason, among others, I think the sites are correct to only offer a temporary self-exclusion.

[tipp86]

From my time in the casino ive seen my fair share of problem gamblers. Who am i to say if a guy could afford to lose 1k in a night or not tho.

I could be insulting a rich businessman or i could be making the correct call.

It never really bothered me. If someone asked to be excluded then that is what i done and it only happened on one occasion.

I dont think there should be any requirement to look for a problem gambler. If the individual seems to look for help then step in.

I dont for a second hold pp responsible in that postman case.

[thegreatiam]

Aye,
Its not always obvious who is the problem gambler, even in a b and m casino you cant always get the right read. Youll never really know if they can spend a grand a week and afford it or not so its best to not offer help until asked. Having pamphlets in the casino for the GA numbers or links on your webpages. If people are willing to use them then they are there to help. The gambleaware website has software which blocks gaming pages. If people are serious about stopping gaming then they can go down that route. Self exclusion, or even full account closure is only temporary and easily by passed. They can open a new account on your page easily enough, or simply go to the next site to play. Better that they take responsibility and block them selves, get the software, destroy their cards and seek help.